Any letter that is defective due to material or manufacturer defects will be accepted for return. Please call us at 1-800-804-0655 to receive a return authorization. All returns must be received within 30 days of purchase, no C.O.D. returns will be accepted. Due to the nature of our business, sign letters and component parts are produced as orders are received (custom made). Therefore custom made to order signage projects cannot be returned for a refund. However, if we made a mistake in the manufacturing process, we will do whatever is reasonable to repair or replace the signage project. Our goal is to make sure that you the customer is totally satisfied with your signage project. We go to great detail to make sure through renditions and samples that your signage project is exactly what you will be receiving.